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Word of Mouth Marketing with the Nokia 6682

July 7th, 2006 · 5 Comments

I got an interesting email yesterday in response to my recent post about mobility in Canada. It seems that Rogers Wireless has partnered with a word-of-mouth marketer call Matchstick, to promote the Nokia 6682 through bloggers in Toronto and Vancouver. They plan to give away phones to people who meet this criteria….

  • Hosts a popular blog with 400+ hits a day
  • A current Rogers cell phone subscriber (phone only supported with the Rogers network)
  • Between the ages of 22-35
  • Keeps his/ her blog updated on a regular basis with pictures and video
  • Very socially active

So this is a wonderful idea but I have a few suggestions for them—specifically for the Canadian market.

Beware the Data Plan Dilemma

I’m assuming this promo will come with a data plan—otherwise what’s the point. Data use in Canada is very low (if you don’t count Blackberrys) so you really can’t assume that participants will have a plan. They’re also marketing this as a ‘multimedia smartphone’ (I’m surprised they were allowed to use the word ‘phone‘) so they will probably encourage participants to upload photos, video etc.

But here’s the thing. If you give them the largest Rogers plan (100MB,) they may still (very innocently) go over their monthly limit and be stuck with a large bill at the end of the month. If you give them an unlimited plan, you’ve opened Pandora’s box, because at the moment—Rogers/Fido doesn’t have such a plan. Be prepared for the fact that, if this promotion is successful, consumers may start to ask for unlimited data options! :-)

Involve Teachers

There are a lot of students and teachers blogging around the world. Canada is no exception. Your 22-35 age cap may sound reasonable from a marketing point of view but do consider that by involving a few teachers (some may be under 35 but many won’t be,) you’ll get way more participation and word of mouth. And, it’ll be more relevant to parents who may start to consider a smartphone as a family purchase (see the comments in this post about the ‘pass-back’) or school-boards, who are already experimenting with handheld devices in the classroom—with great results (American study).

And while you’re at it, why not involve some older, high profile professionals (TV celebrities, musicians, designers, authors etc.)

Give them a Bit of Support

This is not the Nokia Blogger Relations Program (no link available that I can find but we all know it exists :-) Your bloggers are obviously internet literate but in this market, they maybe not handset literate. If they lived in the UK, Malaysia, France etc. they would likely walk over to their local bookstore, pick up a magazine and discover all sorts of applications and services to try out on their new phones. Here, they may be hard pressed to find information and as most Nokia devices for sale in Canada have historically been lower end series 40 devices, they may not even be able to turn to a more experienced friend for advice.

So give them a starter kit. A list of (useful! or fun) applications and lifestyle/personalzation tools—Life Blog, Shozu, Widsets, Habbo Hotel etc., links to some non-traditional technology bloggers, moblogers, etc. You’ll get way more out of this (and so will they) if they don’t spend their first week fussing with settings and trying to figure out exactly what they can do with this new device.

Feel free to pass this information on to bloggers in Toronto or Vancouver. For more information, or to participate, contact Yvonne (yvonneATmatchstickDOTca.)

Tags: Mobility · News

5 responses so far ↓

  • 1 Boris Mann // Jul 7, 2006 at 9:23 pm

    Um…Steph, you might want to check out the million or so links about this. The Matchstick people are spamming (I’m still standing by this word) a *ton* of people: see Darren’s post (http://www.darrenbarefoot.com/archives/2006/06/
    matchstick-crosses-the-line-into-spamming.html) which links to everyone else, including my view.

  • 2 Steph // Jul 7, 2006 at 9:29 pm

    That’s interesting. I saw an ad in the paper from them just yesterday looking for people to take part in a beverage promotion in Vancouver but that was the first I’d heard about them.

    I’ve exchanged a few emails with them in the past few days and so far they seem as professional as any other firm. The first email I received was also very specifically addressed to me, definetely not a form letter.

    Interesting…:-)

    PS - Found this article later on about the Matchstick/Nokia/Rogers promo. Still seems pretty legit to me. With that many people already signed up, you’d think there’d be more negative commentary if they were indeed acting unprofessionally.

  • 3 NetChick // Jul 11, 2006 at 9:06 pm

    Hey Steph… Found your site through Googling “Matchstick & Nokia” as I’m also participating in this viral marketing campaign.

    And, like you, I don’t believe they are spamming (sorry Boris) — I was emailed directly, and offered a free phone, based on the content and frequency of my blogging. (How dare they, hey?) I’m looking forward to getting the new toy in via my FedEx chick in the next few days — Including a ton of cool extras.

    Did you end up participating? Have you gotten your phone yet?

    Cheers,
    Tanya

    ps: I’ve added you to my blogroll!

  • 4 Roland Tanglao // Jul 13, 2006 at 7:51 am

    the 6682 is obsolete! come on Rogers/Nokia, give Canadians phones that are current like the N80 or N70! that’s my major beef with this program. why are we treated like the poor cousin of mobile and given last year’s phones?

    there is no central nokia blogger relation site, just blogs for each phone in the program:
    http://n91.bloggercomm.com/
    http://n70.bloggercomm.com/
    http://n90.bloggercomm.com/

  • 5 engtech // Jul 31, 2006 at 12:38 am

    I just got my phone as part of this viral campaign, and I’ve started up my review here.

    Rogers’ data rates are killer though.

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